Hobbytown usa raleigh

We left for vacation the next day so couldn't get back to the store until yesterday. I was absolutely shocked as how we were treated. Talking to these people the old man in particular was like talking to a robot. From the minute I showed him the plane, he insisted the plane was flown. That was the first thing out of his mouth, just like he rehearses it for everyone.

Then he tried to say there was glue on the propeller, implying that we broke it ourselves and then tried to glue it.

My husband made him open other boxes and there was a bit of glue on ALL the other propellers too. So then he switched his story to saying that there were scuff marks on the propeller from being flown and kept pointing to absolutely nothing. There isn't a single mark on that plane, so we asked him to show us where these marks were. He couldn't but just kept repeating, like a robot, that there were scuff marks and the plane was flown. It was like banging our heads against a wall!

In the end, he wouldn't even get the owner on the phone for us to speak with him, saying that the owner gave him authority to make decisions and he wasn't going to do anything for us. No refund, no exchange, not even ordering the broken parts! They have a sign by the register that with any purchase you make, you have to deal with the manufacturer and not them, but that manufacturer sells exclusively to Hobby Town and their website says to contact the store where it was purchased. So it's an endless loop of ZERO customer service.

Any good reviews this store has must be employees or people who had no trouble at all with their purchase. As I said in my opening line, buyer beware of Hobby Town in Apex!

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Owner Mrs.